Pritchard Health is committed to providing comprehensive and high quality psychological counselling and mental health interventions to individuals and families. All client consultations and clinical records are kept strictly confidential.
If you are unhappy about any aspect of the care you receive at this practice, we are keen to know about it. Please feel free to talk to your clinician about any problems. We believe that problems are best dealt with in the practice.
If you do feel there is a problem you wish to take up, you may contact the Victorian Government centre for handling complaints.
Health Services Commissioner
Complaints and Information
Phone: 1300 582 113
OR write to: Health Services Commissioner, Level 26, 570 Bourke Street, Melbourne, 3000.
The Mental Health Complaints Commissioner is also available to hear your concerns at http://mhcc.vic.gov.au/ or call 1800 246 054.